Frequently asked questions

Choose a topic and mode, or choose a word activity in Explore. Find words in the letter grid and swipe from the first letter to the last along a straight line. Words can run horizontally, vertically, or diagonally, forwards or backwards.

The bundled puzzles can be played without an internet connection. Store purchases, platform sign-in, leaderboards, achievements, optional Firebase features, and opening support pages need a connection. Offline play does not mean the app never connects when your device is online.

Classic shows the words to find without a countdown. Brain hides the target list for an extra challenge. Marathon and Timer offer timed challenges. Word activities use their own clue-based style rather than the four normal search modes.

Puzzle content is currently in English. Explore includes normal word-search topics and a separate selection of word activities.

Yes. Settings include puzzle size, letter style, colours, grid lines, word markers, and sound. Available controls may vary by app version.

Complete five different daily puzzles dated within the same Monday–Sunday week to earn a weekly stamp and 3 hints. The days do not need to be consecutive. The reward is added automatically, once per week; replaying a daily puzzle cannot grant it again. Individual daily completions earn a daily stamp rather than two hints. Missing a day never removes hints you have earned or bought. A saved daily counts towards the week of its puzzle date.

Hints help you find a remaining word. The app shows your available hint balance. Any optional hint purchase is shown with its current local price before you confirm.

The app has no ads, video gifts or Remove Ads product. It offers optional consumable hint packs of 10, 50, 100, or 200 hints. Purchases require an internet connection and are processed by your app store.

Hint packs are consumable purchases, so the game has no Restore purchases button. Delivered hints stay in this device’s balance; clearing app data or deleting the app may remove unused hints. Paid purchases that have not delivered are checked again automatically when the game connects to the store. If hints are still missing, contact support with the product name, store, app version and a redacted order reference. Never send passwords or payment-card details.

Purchases belong to the store account and platform where they were made. There is no automatic transfer between Google Play and the App Store.

Use the refund or report-a-problem process provided by the store that processed your purchase. Eligibility depends on the store’s rules and applicable consumer law. Never send us a password or payment-card details.

Puzzle progress, settings, local scores, and hint balances are stored on your device. Clearing app data or deleting the app can remove them. Device backups may preserve some data depending on your settings, but cross-device progress synchronisation is not promised.

There is no separate Niryph account for core puzzle play. Optional online leaderboards and achievements use platform services such as Apple Game Center or Google Play Games, depending on your device and app version.

Check your internet connection and platform game-service sign-in. Leaderboards and achievements depend on the platform service being available. Local play can continue while those services are unavailable.

Clear app data or delete the app to remove local information, subject to device backups. Manage platform game-service records through Apple or Google. For support correspondence or another privacy request, email contact@niryph.com. See our privacy choices and deletion information.

Email the app version, device model, operating-system version, selected language and mode, and the steps that caused the problem. A screenshot can help. Please remove personal or payment information before sending it.

No Firebase Analytics is included. The game does not send mode, topic, activity, word, score or purchase events to Firebase for gameplay analysis. Optional platform game features and purchases use their own providers as described in the privacy policy.

Yes. Crash reporting starts on for new installations in versions that include Crashlytics. Use Settings → Privacy → Crash reports to turn it off. Existing saved OFF choices are preserved. This stops future uploads and discards unsent reports, while the full game remains available. It does not automatically erase previously uploaded records. See the data-deletion request steps.